pOLICIES, PRIVACY AND
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RETURNSPut simply, if you aren't happy, please let us know.
If there is something that is unsuitable, please let us know within 14 days of purchase. If you can't bring it back in person, you can send it back to us for a refund of the price for the product. We do require the original docket and packaging. Once we receive your return it will be processed, and we'll exchange or refund immediately. We're sure you will understand that for reasons of health and hygiene we are unable to offer an exchange on swimwear. Sorry, there's no return on Sale items. PRIVACY POLICYWe will protect your privacy. Any information that we collect is for our internal record keeping, to understand your needs and provide you with the service you expect from Leila O'Toole.
If you provide us with your mobile phone number or email address, we will send you a reminder every two years when you are eligible for the Medicare external prosthesis subsidy. You may opt out of this service at any time. We won't annoy you with endless emails or phone calls. For information on new products, we suggest you 'like' us on Facebook, or ask us to keep you updated by whichever medium you prefer. Most importantly, we won't sell your information. |
PHONE ORDERSWe are experienced, professional fitters. We believe that only a correctly fitted prosthesis and bra can give you comfort, balance and confidence. However, once we have fitted you and recorded your correct details, we are happy to take repeat phone orders. If your weight has varied, please tell us when you call, as it might be necessary to refit you.
We will check your phone orders against your past purchases to ensure that your repeat orders are correct. If you phone or email (leila.otoole@bigpond.com) through an order we will check it against your confidential records before posting it to you through trackable Australia Post. For breast forms, we strongly recommend signature-on-delivery postage. |
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