pOLICIES, PRIVACY AND
Put simply, if you aren't happy, please let us know.
If there is something that is unsuitable, please let us know within 14 days of purchase. If you can't bring it back in person, you can send it back to us for a refund of the price for the product. We do require the original docket and packaging.
Once we receive your return it will be processed, and we'll exchange or refund immediately.
We're sure you will understand that for reasons of health and hygiene we are unable to offer an exchange on swimwear.
Sorry, there's no return on Sale items.
We will protect your privacy. Any information that we collect is for our internal record keeping, to understand your needs and provide you with the service you expect from Leila O'Toole.
If you provide us with your mobile phone number or email address, we will send you a reminder every two years when you are eligible for the Medicare external prosthesis subsidy. You may opt out of this service at any time.
We won't annoy you with endless emails or phone calls. For information on new products, we suggest you 'like' us on Facebook, or ask us to keep you updated by whichever medium you prefer.
Most importantly, we won't sell your information.
Since the inception of the COVID-19 pandemic, Leila O'Toole has prioritised the health, wellbeing and safety of our staff and customers above all else.
We have implemented numerous controls to mitigate the risk of COVID-19 transmission in our store in order to protect our very vulnerable customers. However, the level of mitigation from excluding those who are not fully vaccinated cannot be achieved through other available controls.
As such, we have made the decision to permit entry only to fully vaccinated people, those under the age of 16 and those who hold a valid medical exemption beyond Wednesday 15th December 2021.
This decision was not taken lightly. We are committed to serving our community by providing a safe and enjoyable experience for all, and we believe these measures will enable us to continue to do so.
Please note that this decision will be reassessed by the 31st January 2022 factoring in the current COVID-19 climate in Australia.
We thank you for your patience, understanding and support as we continue to navigate these unchartered waters.
Stay safe and healthy.
We are experienced, professional fitters. We believe that only a correctly fitted prosthesis and bra can give you comfort, balance and confidence. However, once we have fitted you and recorded your correct details, we are happy to take repeat phone orders. If your weight has varied, please tell us when you call, as it might be necessary to refit you.
We will check your phone orders against your past purchases to ensure that your repeat orders are correct. If you phone or email (firstname.lastname@example.org) through an order we will check it against your confidential records before posting it to you through trackable Australia Post. For breast forms, we strongly recommend signature-on-delivery postage.