pOLICIES, PRIVACY AND
Terms & ​CONDITIONS 

RETURNS & Exchanges

If something isn’t suitable, please notify us within 14 days of purchase. Items must be unworn, with original tags attached. Once we receive your return, we’ll process it and either exchange the item or issue a credit note, valid for six months.

Please note:
  • Products purchased in-store after fitting and confirmation are not eligible for exchange or refund unless faulty.
  • For purchases made over the phone, exchanges will be offered; however, postage costs for both sending and returning the product will be charged.
  • Once a product has been purchased and a claim has been made through Medicare, ENABLE, DVA, or a private health fund, the purchase is considered final and cannot be refunded/exchanged.

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CONSULTING FEE
​ A consulting fee of $50 will be charged at our CBD Sydney Breast Care Specialists Centre, in the event a fitting appointment does not result in a purchase in our store. However, rest assured that this fee can be applied as a credit towards any future purchase, within the next three months.  
​For Quick Browsing or General Check-outs, please visit out St Ives and Chatswood Boutiques, where no Consulting fees apply.​

PHONE ORDERS

We are experienced, professional fitters. We believe that only a correctly fitted prosthesis and bra can give you comfort, balance and confidence. However, once we have fitted you and recorded your correct details, we are happy to take repeat phone orders. If your weight has varied, please tell us when you call, as it might be necessary to refit you.

We will check your phone orders against your past purchases to ensure that your repeat orders are correct. If you phone (0403095371/ 02 9231 1705 ) or email ([email protected]) through an order we will check it against your confidential records before posting it to you through trackable Australia Post. For breast forms, we strongly recommend signature-on-delivery postage.
We will protect your privacy. Any information that we collect is for our internal record keeping, to understand your needs and provide you with the service you expect from Leila O'Toole by Elleran.

If you provide us with your mobile phone number or email address, we will send you a reminder every two years/ 24 Months when you are eligible for the Medicare external prosthesis subsidy. You may opt out of this service at any time.